Refund & Return Policy

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

Please read this policy carefully before submitting a return request.

1. Return Period

You may request a return or exchange within 14 days from the date your order is delivered or signed for.

After the 14-day return period has passed, we may not be able to accept your return unless the return is related to a confirmed product defect or an incorrect item sent by us.

2. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

• The return request is submitted within 14 days of receiving the order.
• The item is unused, unworn, unwashed, and in its original condition.
• The item has not been altered, damaged, stained, or otherwise used.
• Original tags, labels, and packaging are intact where applicable.
• You can provide valid proof of purchase or your order number.

Items that do not meet these requirements may be rejected or may qualify only for a partial refund where permitted.

3. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Final sale or clearance items, unless the item is defective or incorrectly sent.
• Gift cards.
• Items that have been worn, washed, altered, stained, or damaged due to improper use or care.
• Items returned without the required original tags or packaging where these are necessary for resale.

Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.

4. How to Request a Return

Please contact us before sending anything back.

To request a return or exchange, email our customer service team.

Please include the following information:

• Order number
• Name used when placing the order
• Item(s) you wish to return
• Reason for the return
• Photos or other supporting information if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide further instructions.

Important

Please do not send any items back before your return request has been reviewed and confirmed by our customer service team.

Unauthorized returns may be delayed, refused, or may not be eligible for a refund.

5. Return Address

After your return request has been approved, we will provide you with the appropriate return address and return instructions by email.

Please do not use the company address shown on our website or any other address unless it has been specifically provided by our customer service team for your approved return.

6. Return Shipping Costs

Returns Due to Customer Preference

If you are returning an item because you changed your mind, selected the wrong size or color, or otherwise no longer want the product, the customer is responsible for the return shipping cost.

The actual return shipping fee depends on the shipping or express company you choose.

Returns Due to Our Error

If the item you received is damaged, defective, or incorrect due to an error on our part, you will not be required to bear the return shipping cost.

Please contact us as soon as possible and provide clear photos of the item and the relevant packaging so that we can review the issue and provide the appropriate solution.

We recommend using a trackable shipping service when returning an item. kliyenace is not responsible for return packages that are lost or damaged while being shipped back to us when the return is the customer's responsibility.

7. Damaged, Defective, or Incorrect Items

We carefully check orders before shipment. However, if you receive an item that is:

• Damaged during delivery;
• Defective;
• Different from the item you ordered; or
• Missing an item from your order,

please contact us as soon as possible after receiving your package.

Please provide your order number and clear photographs or videos showing the issue.

After reviewing the information, we may offer an appropriate solution, which may include:

• A replacement;
• A refund;
• A partial refund where appropriate; or
• Another reasonable resolution.

For confirmed damaged, defective, or incorrectly shipped items caused by us, you will not be responsible for the return shipping cost.

8. Return Inspection and Processing

Once your returned package arrives at the designated return address, we will inspect the returned item(s).

Returns are generally processed within 3–5 business days after we receive the returned package.

Once your return has been approved, the refund will be issued to the original payment method used for the purchase.

After the refund is issued, the time required for the funds to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.

9. Refund Amount

For an approved return, the eligible purchase amount will be refunded to the original payment method.

Original shipping fees are generally non-refundable, unless the return is due to a confirmed damaged, defective, or incorrectly shipped item caused by us.

Return shipping costs paid by the customer are also generally non-refundable.

10. Exchanges

We may offer exchanges subject to product availability.

If the requested replacement item is unavailable, we may provide a refund instead.

The same return eligibility requirements apply to exchanged items.

11. Important Notes

Please keep your return tracking information until your return has been successfully received and processed.

We reserve the right to refuse a return or refund if the returned item does not meet the conditions described in this policy.

If you have any questions about our Return & Refund Policy, please contact us at:

Email: support@kliyenace.com